Create an account and save your login details
First, go to the account creation page in the VPNFZ user panel. No email address is required to create a VPNFZ account; all you need is a username and password. Follow the on-screen instructions to enter them and submit. If you land on the login page, use the details you just saved to access the panel—there's no need to create another account.
Your username is important for finding your account, managing your plan, and submitting support tickets. Store your username and password in a trusted password manager rather than relying only on your browser's temporary memory. Check your capitalization and keyboard input settings when entering your password. If the confirmation field reports a mismatch, check both entries before submitting again.
Once you're in the panel, make sure you're using the account intended for the subscription, then go to the plans section. Creating an account and installing a client are separate steps: an account alone doesn't connect a device, and your panel password cannot replace your subscription link. Next, choose a plan. You'll need to confirm it's active before getting the client and subscription.
Choose a plan and review your order
Open the plans section in the user panel and choose a plan based on how often you use the service and how much data you need. If you regularly visit international websites, use AI tools, or stream video, compare the monthly data options. If your usage varies, consider a data package that lasts until it's used up and never expires. The two plan types have different billing and data terms, so don't judge suitability by price alone.
Monthly plans include ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets on your activation date each month, not on the first day of the calendar month. If you upgrade partway through a cycle, the price difference is prorated for the remaining days. Before choosing, check the plan name, data allowance, and billing period shown in the panel.
Data packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until used and never expire. These packages suit usage that varies over time, but “never expires” doesn't mean unlimited data. Streaming video, transferring files, and using multiple devices all consume data. You can check your usage in the panel.
After choosing a plan, follow the panel's instructions to pay with Alipay, WeChat Pay, or USDT. When you return from the payment page, check the account overview to confirm the plan is active. If the page is still processing, refresh the account status or check your order. Don't submit the same order repeatedly just because the status hasn't changed yet. If the status is unclear, contact support through the panel.
VPNFZ offers a 7-day refund policy. See the refund policy for instructions on how to request a refund. This guide covers the setup process; for a full plan comparison, see plans and pricing. Once your plan is active, continue to the subscription setup.
Get your subscription from the user panel
Open the account overview and check your plan status and remaining data, then find your subscription details or import option. The subscription gives your client access to the server configurations available to your account. It is not the website homepage or the panel login URL. Don't paste the panel's web address from your browser into the client as a subscription.
If the panel has a one-click import option for your client, install the client first, then select that option. Your browser may ask whether to open a local app; check that it's the client you installed before continuing. If the app doesn't open or the browser doesn't recognize the import method, copy the subscription link manually. You don't need to change accounts to import it.
For manual setup, use the copy option in the panel to copy the full subscription link. Paste it into the subscription or remote configuration field in your client without adding notes, quotation marks, or line breaks. Some clients ask you to name the configuration; you can use an identifiable name such as “VPNFZ.” The name itself doesn't change the subscription.
Your subscription link is tied to your account permissions, so keep it as secure as your login details. Don't post it publicly or share it in public forums. Before sending a troubleshooting screenshot, hide the full link and any access credentials it contains. Support staff usually need to see the error and configuration status, not your subscription details.
After saving the link, make sure the client reads or updates the subscription. The import is complete only when the server list appears; seeing a URL in a field doesn't mean the setup is finished. If the update fails, check that the link is complete and your plan is active. For other causes, see the FAQ or the subscription update section of the troubleshooting guide.
Import the client for your device
Go to the download section in the user panel and select your device's platform. Client downloads depend on your plan status, so sign in and confirm you have an active plan first. This guide doesn't provide installers or direct subscription links, and you shouldn't rely on search results for installers from unknown sources. Find instructions for Windows, macOS, Android, and iOS below. Linux is also supported; check the panel for download and setup details.
Windows: Client configuration
Choose the Windows client provided in the panel and install it. When you open it for the first time, look for “Configuration,” “Subscription,” or a similarly named remote configuration option. Use a desktop client that supports subscription imports; don't paste the link into a regular browser. If the panel offers one-click import, you can open the client from your browser. To import manually, choose the option to add a configuration from a URL.
Paste the subscription link, enter a configuration name, and save it. Then update or download the configuration. Once the server list appears, set this configuration as the active one. Keep the default rules for now; avoid changing multiple settings before you've tested the basic connection. If the system asks you to grant the client permissions, verify the app's source first, then follow the client's instructions.
macOS: Remote subscriptions and network permissions
Get the macOS client from the panel's download section, open it, and go to configuration management. Clients that support remote subscriptions usually have an “Add configuration,” “Import from URL,” or subscription management option. It may be in the main window or under the menu bar icon. Save the full link copied from the panel as the remote configuration URL, then update the subscription.
After confirming the server list appears and enabling the configuration, start the connection. macOS may ask to add a network configuration or grant the client the system permissions it needs. Follow the on-screen instructions; system permissions are not an additional plan payment. If other network proxy tools are running, stop them before testing the VPNFZ configuration so you can tell which settings are active.
Android: Import a subscription and grant VPN permission
Get the Android client from the panel. In the client, open the configuration or subscription page and choose to add a remote subscription. If you import with one tap from your browser, make sure it opens the client you intend to use. If you only see the link as text, return to the client and import it by URL. Save and update the subscription, wait for the server list to appear, then select the configuration.
The first time you connect, Android will show a VPN connection request. Check the app name, allow the request, and check the connection status in the client. If the connection drops when the app goes into the background, review the system's battery and background activity settings. There's no need to change every power-saving option during initial setup. For more detailed installation and testing steps, see the Android VPN setup guide for beginners.
iOS: Get the client and allow configuration
Check the panel's instructions for getting an iOS client, then follow its guidance to open the App Store. Once you've installed a compatible client, use the import option provided in the panel or add the remote URL from the client's subscription or configuration management page. Apps may support different configuration formats, so use the import method specified by the panel. Don't try to make a format compatible just by changing the file extension.
Update the subscription and make sure the server list has loaded before starting the connection. The first time you use the client on iOS, you'll usually be asked to allow a VPN configuration to be added. Follow the system prompts to confirm and authorize the device. Then return to the client and check the active configuration and server. For more details on getting the app and importing a subscription, see iPhone VPN setup from scratch.
VPNFZ supports unlimited simultaneous devices. Each additional device still needs its own client installation, subscription import, and system permissions. Unlimited devices doesn't mean each one gets unlimited data. After testing one device, set up the others one at a time to make it easier to spot configuration differences.
Choose a server and test the connection
Return to the client's main screen and confirm that the active configuration is the VPNFZ subscription you just imported. Then open the server list. Choose a server in a region that meets your target service's requirements and connect. Hong Kong, Japan, and Singapore are options for general use. If an account's region or a content library matters, check the platform's requirements rather than choosing based only on geographic distance.
Once the client shows that you're connected, open a browser and visit the website you want to use. Try an actual task, such as loading a page or opening content. A VPN icon in the system status only means that the system is routing network traffic through the connection; it doesn't guarantee access to every website or app. Test the specific service you want to use instead of relying on the client's connection status alone.
If the connection works but the target website won't open, try a different, regular webpage first to check your browser's internet access. Then verify that the target domain is correct and the selected server meets the service's regional requirements. Third-party platforms may also consider your account status, regional policies, and network environment. A successful server connection doesn't guarantee that every platform feature will be available.
If you can't connect at all, disconnect the client and check that your device has a working internet connection. Then check that your plan is active, data is available, and the configuration updated successfully. Enable the configuration again and try another server, changing only one thing at a time and noting the result. This helps distinguish an internet connection issue from a subscription, server, or app issue.
Keep your subscription updated, and refresh the configuration when the server list changes. If servers in the same region meet your needs, try to keep your access location consistent. Avoid switching regions repeatedly to address brief loading differences, especially when signed in to AI tools or streaming accounts. For more on choosing servers and accessing platforms, see global servers, the AI tools guide, and streaming access.
If these basic checks don't resolve the issue, follow the steps in the troubleshooting guide for your symptoms. There's no need to repeat the entire installation process. When submitting a support ticket, include your device platform, client name, error message, selected server, and steps you've already tried. Hide your password and subscription credentials in screenshots. The more specific your report, the easier it is to narrow down the issue.